GigsGenius is a global freelance hiring platform that connects worldwide clients with vetted Indian freelancers. Unlike traditional platforms, GigsGenius uses AI-powered smart matching instead of bidding wars — clients post a job and get instantly matched with the best Indian talent in web development, design, marketing, data science, and more.

How does the no-bidding system work on GigsGenius?

On GigsGenius, freelancers never compete on price. When a client posts a job, our AI algorithm analyzes skills, experience, and project requirements to match the top freelancers automatically. Clients review ranked matches with compatibility scores and hire directly — no bidding wars, no race to the bottom.

Can international clients hire Indian freelancers on GigsGenius?

Yes! GigsGenius is built for global clients. Whether you're in the US, UK, UAE, Canada, Australia, or anywhere else — you can hire vetted Indian freelancers and pay in your preferred currency (USD, EUR, GBP, AED, etc.). All payments are milestone-protected for security.

How are payments handled on GigsGenius?

GigsGenius uses a milestone-based escrow system powered by Razorpay. Clients deposit funds before work begins, and payments are released only when milestones are approved. Multi-currency support allows global clients to pay in their local currency while freelancers receive payouts in INR.

Is GigsGenius free to use?

Creating an account, posting jobs, and browsing freelancers is completely free on GigsGenius. A 10% service fee is charged only on successful milestone payments — so you pay nothing until work is delivered and approved.

What types of freelancers are available on GigsGenius?

GigsGenius features vetted Indian freelancers across web development, mobile app development, UI/UX design, graphic design, digital marketing, SEO, content writing, data science, video editing, and more. All freelancers go through an ID and skills verification process.

Payments, Refunds & Disputes Policy

Last Updated: February 2026

1. Platform Fees

GigsGenius charges two clearly disclosed fees:

Payment Processing Fee — charged to the client at funding. This fee is exclusive of the milestone amount, i.e. it is charged over and above the milestone value. It covers Razorpay gateway costs, currency conversion, fraud checks and Milestone Payment Protection infrastructure.
- 4% of the milestone amount for Indian clients paying in INR (exclusive).
- 6% of the milestone amount for international clients paying in any other currency (USD, GBP, EUR, AED, SGD, AUD, CAD, etc.) — also exclusive.
Example: a ₹1,000 milestone funded by an Indian client is charged ₹1,040 at checkout (₹1,000 milestone + ₹40 processing fee, exclusive). Both amounts appear as separate line items on your tax invoice.
Platform Commission — 10% of the milestone amount, deducted from the freelancer's payout at the time of release (this is inclusive of the milestone amount — the freelancer receives 90%). This covers smart matching, dispute resolution, and the Milestone Payment Protection guarantee.

2. Accepted Payment Methods

All payments are processed securely through Razorpay, a PCI-DSS Level 1 certified payment gateway. We accept:

Indian credit / debit cards (Visa, Mastercard, RuPay, Amex)
UPI (Google Pay, PhonePe, Paytm, BHIM)
Net banking (all major Indian banks)
Wallets (Paytm, PhonePe, Amazon Pay)
International cards (USD, GBP, EUR, AED, SGD, AUD, CAD)

GigsGenius does not store any card or bank details — these are handled directly by Razorpay.

3. Freelancer Payouts

Approved milestone payments are released to the freelancer's registered bank account within 1-3 business days of client approval. Freelancers must provide a valid bank account, IFSC, PAN Number, and their residential address (matching Aadhaar / PAN) to receive payouts in compliance with Indian tax regulations.

3.1 Payout Composition

For every milestone approved by the client, the payout is calculated as follows:

90% of the milestone amount is credited to the freelancer as gross earnings. The remaining 10% is retained by GigsGenius as the platform commission (see Section 1).
Tax Deducted at Source (TDS) — 10% as per applicable Indian income-tax law.A further 10% of the freelancer's 90% gross earnings is deducted as TDS. This deduction is exclusive of and over and above the 90% amount — it is not part of the platform commission. GigsGenius holds a valid Tax Deduction Account Number (TAN) and deposits this TDS with the Income Tax Department every quarter, which will reflect on the freelancer's Form 26AS after each quarterly filing.

3.2 Illustrative Example — ₹50,000 milestone

Milestone amount: ₹50,000
Less: Platform commission (10%): ₹5,000
Freelancer gross earnings (90%): ₹45,000
Less: TDS deduction (10% of ₹45,000): ₹4,500
Net amount credited to the freelancer's bank account: ₹40,500

Each payout is accompanied by a payment receipt that itemises the milestone amount, platform commission, TDS deduction, and net payout — available for download from the freelancer's Payment Receipts dashboard.

4. Refund Policy

Once work has been submitted by the freelancer, cancellation is subject to mutual agreement or admin-led dispute resolution.
Approved refunds are processed to the original payment method within 5-7 business days of approval.
Refund requests should be sent to support@gigsgenius.com with the relevant agreement ID and reason.

5. Cancellations

Either party may request a cancellation of a milestone at any stage. Cancellation requests follow a two-step process:

Step 1 — Mutual agreement window (24 hours): Both client and freelancer are notified of the cancellation request and asked to confirm or counter-propose terms.

Step 2 — Admin review (if needed): If both parties cannot agree, the case is escalated to our admin team for review. Admins evaluate the chat history, deliverables submitted, and proportion of work completed to arrive at a fair split.

6. Dispute Resolution

If there is a disagreement on a submitted milestone, either party can raise a dispute by emailing support@gigsgenius.com with the agreement ID, evidence (deliverables, screenshots, communication), and a brief description of the issue.

Our admin team will:

Review the dispute within 2 business days of submission.
Request additional information from either party if needed.
Make a final, binding resolution within 5 business days.
Release, refund, or partially split the milestone amount based on findings.

Disputes ruled in the client's favor receive a full refund (no platform fee deducted). Disputes ruled in the freelancer's favor result in full payment release as if the milestone was approved normally.

7. Contact

Questions about payments, refunds, or disputes? Email support@gigsgenius.com — we typically respond within 1 business day.